Sutherland Recruitment 2024 (WAH – Work at Home, Private Job Update) for Various customer service associate and incident analyst posts. All eligible and interested candidates can apply on or before (04-03-2024). Further information about the Sutherland recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.
| organization | Sutherland |
| Post Name | Customer Service Associates |
| Salary | 4-8 LPA |
| Experience | Freshers/Experiences |
| Batch | Pan India |
| Job Location | Work From Home |
| Qualifications | Any Bachelor /Masters |
Sutherland Hiring Job Description
Manage the lifecycle of all Major Incidents and function as the single point of contact (SPOC) during end-to-end management of all IT priority incidents between the resolver groups and the internal/external stakeholders.
- Leveraging technology to issue all communications and providing key stakeholder management
- Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
- Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
- Matrix management of people, processes and resources – including resolving conflict to move forward to resolution
- Being accountable for resolving the outage via workaround or permanent fix
- Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
- Supporting and nurturing process improvements and knowledge base improvements
- Continually maintaining and developing tools and resources to manage major incidents effectively
- Providing periodic major incident metrics reports
Sutherland Hiring Person Specification
- Excellent listening skills.
- A willingness to problem solve.
- Strong verbal & written communication skills.
- Resilience – being able to handle complaints from customers.
- The ability to work as part of a team.
- Be self-driven & pro-active.
Essential
- Good organization skills including the ability to prioritize workload within agreed parameters
- Ability to communicate effectively in writing and verbally, adapting style to suit the audience
- Ability to understand and demonstrate commitment to Sutherland’s Major Incident Policy and to ensure all activities are consistent with it
Desirable
- Experience in leading projects and motivation of others.
- Excellent coordination skills: managing complex IT technical investigations.
- Excellent ability to organize, present, moderate management teleconferences in a structured manner.
- High degree of initiative, responsibility, reliability and proactive action
Sutherland Hiring Qualifications
• Excellent coordination skills: managing complex IT technical investigations.
• Excellent ability to organize, present, moderate management teleconferences in a structured manner.
• Good organization skills including the ability to prioritize workload within agreed parameters
• Ability to communicate effectively in writing and verbally, adapting style to suit the audience
