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Wipro Hiring for Associates

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Wipro Recruitment 2024 (Work From Home/Office – Hybrid, Private Job Update) for Various associate, process associate, service desk analyst and development specialist posts. All legible and interested candidates can apply on or before (17-03-2024). Further information about the Wipro recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.

organizationWipro
Post NameAssociates
Salary4-8 LPA
ExperienceFreshers/Experiences
Batch2015 – 2024
Job LocationWork From Home
QualificationsAny Bachelor /Masters

Wipro Hiring Job descriptions

  • Be responsible for primary user support and customer service
  • Respond to queries from all calls, portals, emails, and chats from the client
  • Become familiar with each cli
  • Wipro Hiring Behavioral Competencies
  • Effective Communication
  • Detail Oriented
  • Change Agility
  • Client centricity
  • Execution Excellence
  • Passion for Results
  • ent and their respective applications/ processes
  • Learn fundamental operations of commonly used software, hardware, and other equipment
  • Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
  • Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
  • Manage all queries or escalate if not resolved as per the defined policies and framework
  • Regular MIS & resolution log management on queries raised
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback, suggestions, or escalations by customers to the appropriate internal team
  • Identify and suggest improvements in processes, procedures, etc.

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