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Sutherland Hiring for Customer Service Associates

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Sutherland Recruitment 2024 (WAH – Work at Home, Private Job Update) for Various customer service associate and incident analyst posts. All eligible and interested candidates can apply on or before (04-03-2024). Further information about the Sutherland recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.

organizationSutherland
Post NameCustomer Service Associates
Salary4-8 LPA
ExperienceFreshers/Experiences
BatchPan India
Job LocationWork From Home
QualificationsAny Bachelor /Masters

Sutherland Hiring Job Description

Manage the lifecycle of all Major Incidents and function as the single point of contact (SPOC) during end-to-end management of all IT priority incidents between the resolver groups and the internal/external stakeholders.

  • Leveraging technology to issue all communications and providing key stakeholder management
  • Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
  • Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
  • Matrix management of people, processes and resources – including resolving conflict to move forward to resolution
  • Being accountable for resolving the outage via workaround or permanent fix
  • Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
  • Supporting and nurturing process improvements and knowledge base improvements
  • Continually maintaining and developing tools and resources to manage major incidents effectively
  • Providing periodic major incident metrics reports

Sutherland Hiring Person Specification

  • Excellent listening skills.
  • A willingness to problem solve.
  • Strong verbal & written communication skills.
  • Resilience – being able to handle complaints from customers.
  • The ability to work as part of a team.
  • Be self-driven & pro-active.

Essential

  • Good organization skills including the ability to prioritize workload within agreed parameters
  • Ability to communicate effectively in writing and verbally, adapting style to suit the audience
  • Ability to understand and demonstrate commitment to Sutherland’s Major Incident Policy and to ensure all activities are consistent with it

Desirable

  • Experience in leading projects and motivation of others.
  • Excellent coordination skills: managing complex IT technical investigations.
  • Excellent ability to organize, present, moderate management teleconferences in a structured manner.
  • High degree of initiative, responsibility, reliability and proactive action

Sutherland Hiring Qualifications

•      Excellent coordination skills: managing complex IT technical investigations.

•      Excellent ability to organize, present, moderate management teleconferences in a structured manner.

•      Good organization skills including the ability to prioritize workload within agreed parameters

•      Ability to communicate effectively in writing and verbally, adapting style to suit the audience

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