Wipro Recruitment 2024 (Work From Home/Office – Hybrid, Private Job Update) for Various associate, process associate, service desk analyst and development specialist posts. All legible and interested candidates can apply on or before (17-03-2024). Further information about the Wipro recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.
| organization | Wipro |
| Post Name | Associates |
| Salary | 4-8 LPA |
| Experience | Freshers/Experiences |
| Batch | 2015 – 2024 |
| Job Location | Work From Home |
| Qualifications | Any Bachelor /Masters |
Wipro Hiring Job descriptions
- Be responsible for primary user support and customer service
- Respond to queries from all calls, portals, emails, and chats from the client
- Become familiar with each cli
- Wipro Hiring Behavioral Competencies
- Effective Communication
- Detail Oriented
- Change Agility
- Client centricity
- Execution Excellence
- Passion for Results
- ent and their respective applications/ processes
- Learn fundamental operations of commonly used software, hardware, and other equipment
- Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
- Manage all queries or escalate if not resolved as per the defined policies and framework
- Regular MIS & resolution log management on queries raised
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, or escalations by customers to the appropriate internal team
- Identify and suggest improvements in processes, procedures, etc.
