Home Freshers Tata Consultancy Services TCS Hiring service desk associate

Tata Consultancy Services TCS Hiring service desk associate


Tata Consultancy Services TCS Recruitment 2024 (Private Job UpdateWork From Home/Office) for Various research intern and service desk associate posts. All eligible and interested candidates can apply on or before (22-02-2024). Further information about the Tata Consultancy Services TCS recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.

organizationTata Consultancy Services TCS
Post Name research intern and service desk associate
Salary4-8 LPA
Job LocationPAN India
QualificationsAny Bachelor /Masters

TCS Hiring Must-Have

  • Provide Level 1 support for all in scope services.
  • Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or route to the appropriate resolving support group.
  • Perform active case management and be accountable for end-to-end delivery of requests that originate with them and is responsible for ensuring resolution is driven by all downstream support groups.
  • Monitor Incident or Problem status to facilitate Incident/Problem closure within defined service level standards or escalate in accordance with the escalation management process.
  • Develop, establish and maintain call prioritization guidelines and escalation procedures.
  • Provide a systems status recording with status information such as known Major Incidents and estimated recovery time.
  • ServiceNow Queue Management – Incident, Service Request, Problem & Change.
  • Ensure all the specified SLAs are met in accordance with the customer agreement.
  • Maintain and drive the call quality keeping customer satisfaction as priority.
  • Escalate customer concerns on timely basis and follow up to closure.
  • Take end to end ownership of call and ticket to ensure timely closure and resolution.
  • Follow the quality parameters as specified by the quality protocol and process to be followed.

Tata Consultancy Services TCS Good-to-Have

· Knowledge of ITIL Processes – MI, PM

Age – For this recruitment, the candidate must be at least 18 years old. Candidates aged less than eighteen years cannot apply for this recruitment.

Selection Method – the candidate will be selected based on shortlisting/ assessment tests and virtual/ telephonic interviews. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via a registered mobile number or email ID.

TCS Hiring Important Links

APPLY NOWClick Here to Apply Online for Research Intern&Click Here to Apply Online for Service Desk Associate

Important Information – Beware of fraudsters/scams as there are no charges/fees for private/MNC job vacancies. Suppose someone asks you for money or money to choose your company, consider it a scam.

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