Home Freshers LimeChat Hiring 2023 Freshers for Tech Support Engineer | Apply Now

LimeChat Hiring 2023 Freshers for Tech Support Engineer | Apply Now

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Considering a career as a LimeChat Tech Support Engineer? This comprehensive beginner’s guide will walk you through everything you need to know, from the recruitment off-campus drive process to the required skills, responsibilities and selection process. Discover what it takes to land a rewarding role developing solutions on LimeChat industry-leading platforms.

About LimeChat

Founded by Nikhil Gupta and Aniket Bajpai, alum of IIT Delhi, LimeChat is world’s first Level 3 AI, human-level chatbot startup that enables D2C brands leverage conversational marketing and provide industry-best customer support automation.

By using the power of human-level AI conversations LimeChat is currently able to increase campaign conversions by 3x, reduce support workloads by 70%, and improve customer satisfaction by creating the most compelling user experiences for D2C brands.

We have quickly grown to service 150+ clients and build a team of 60+ rockstars. Our clientele includes top D2C brands of India such as Wow Skin Science, Mosaic Wellness, Mamaearth, Neeman’s, etc.

LimeChat Recruitment

Company Website: www.limechat.ai

Job Role:Tech Support Engineer

Qualification: Bachelor’s degree

Experience: Freshers

Batch: 2019 / 2020 / 2021 / 2022 / 2023/2024

Salary: 40K per month

Job Location:  Bangalore

Job Responsibilities

  • Handle calls from customers and provide them with a solution to their queries.
  • Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
  • Own getting a resolution for issues & coordinate with other teams to resolve problem
  • Become an expert in Limechat’s product and educate customers on the use and benefits of our product
  • Efficiently set goals and work on them so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
  • Should be able to handle day to day tickets
  • Collaborate closely with other teams to ensure an exceptional customer experience and take care of any customer issues
  • Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
  • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

Skills Required

  • Possess strong phone, written, and verbal communication skills
  • Confident, high energy, self-motivated, and a true team player
  • Demonstrated ability and desire to work and excel in a fast-paced environment
  • Excellent multitasking and project management skills
  • A startup mentality with a bias to action
  • Enjoy talking about technical concepts, have a great data-driven & process-oriented approach
  • Understanding of Internet and web applications with a desire to learn new technologies
  • Quick learner with execution orientation who is outcome-focused.
  • Excited by working with a product that is constantly evolving.
  • Well-organised, with high attention to detail and the ability to prioritise
  • Experience of working on a Ticketing Tool (good to have)
  • Should be able to handle SQL queries (good to have)
  • Experience with Network logs (good to have)

Benefits

  1. Re-location Allowance (We make your shift to Bangalore easy)
  2. Wellness Allowance (Gym, Yoga, Spa, Meditation, etc.)
  3. UpSkilling Allowance & Subscriptions (Udemy, Medium, etc.)
  4. Work Laptop

Selection Process

The LimeChat Intern selection process for Graduate Intern off-campus recruitment includes the following stages:

Online Application and Screening

Visit the LimeChat Careers page and submit your application for the relevant job role along with your resume. The recruiting team screens all applications and shortlists candidates for the next round.

Online Assessment

Shortlisted applicants are invited to complete an online coding challenge or technical assessment to demonstrate relevant skills for the role they have applied for.

Technical Interviews

Candidates who successfully complete the assessments are scheduled for one or more technical discussions focused on computer science fundamentals, database concepts, system design etc.

HR Interview

Candidates who successfully clear the technical interviews appear for a human resources interview. The HR round evaluates your overall job fitment, strengths-weaknesses, salary expectations and organizational culture alignment.

Final Selection

Candidates who clear all the previous interview rounds are made a final job offer based on interview performance, profile match, and business requirements. The offer letter includes compensation details, job location and joining date.

How to Apply For LimeChat

If you are interested in LimeChat Careers off-campus recruitment drive, here is the application process to follow:

  1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
  2. Click on “Apply”.
  3. If you have not registered before, please create an account.
  4. After registration, log in and fill out the application form with all the required details.
  5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  6. Verify that all the details entered are correct.
  7. Submit the application form after verification.

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