Adobe is looking (Private Job Update) for Various technical support consultant posts. All legible and interested candidates can apply on or before (29-02-2024). Further information about the Adobe recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about this post is mentioned in details below.
|Technical Chat Support Consultants
|WORK FROM HOME, India
|Any Bachelor /Masters
Adobe Hiring Requirements
-Excellent communication (Spoken and written). Typing speed of 50 WPM or above.
-Good Customer Service Skills-High patience and pacifying skills to handle difficult customers.
-Excellent Customer Service Skills + ability to deal handle and resolve escalated customer issues
-Experience in troubleshooting software on Windows and /or Mac operating systems-Experience working in a team environment, managing a diverse workload
-Training skills to be a Graduate (full-time)-Cultural awareness
– conversational English
-Proficient knowledge of Windows, MAC OS, and general desktop support issues & configurations-Proficiency in troubleshooting & using diagnostic tools & utilities Ex: Msconfig, Task manager, EventViewer, fundamentals of networking technologies, basic internet connectivity and browser troubleshooting for wireless and wired connection.
-General cultural awareness, particularly for agents who are supporting customers in a region other than the one they’re located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions, etc. to avoid having to make spelling requests to customers).
-Uses professional concepts; applies company policies and procedures to resolve a variety of issues.
-Ability to derive business intelligence from customer dashboards and product utilization metrics to enable targeted electronic client communications to cultivate future opportunities for expandclients’ use of Adobe’s solutions.
-General knowledge of Adobe DME products
-Advanced knowledge of at least 1 product is a plus.
Adobe Hiring Key Responsibilities
-Deliver first-time resolution by handling customer requests and resolving customer’s technical and non-technical issues as often as possible during the first contact for assigned products on voice and chat channels.
-The Job will include handling Technical support issues for Digital Imaging Adobe Products(Premier Pro, After Effects, Character Animator, Premier Rush Media Encoder, etc. )
-Provide a professional & competent standard of online support for Global customers.-Accurately document all customer interactions in a case tracking database, when applicable.-Content to be logged in full written English
-Communicate and articulate clearly with the customer (in both verbal and written communication).
-Follow up on interactions in a timely fashion. Demonstrate ownership and willingness to resolve issues promptly.
-Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer, and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer
-Understanding of escalation handling procedures and the issue’s business impact general understanding of OS and application operations related to product usage
-Report top call generators, severe issues, new emerging trends, feature requests, and common how- to questions-Should forward any issues/escalations to the next level of support for further resolution
-Understand Top Issues documented by Support Product Managers to identify additional instances and support the resolution thereof.
Age – For this recruitment, the candidate must be at least 18 years old. Candidates aged less than eighteen years cannot apply for this recruitment.
Selection Method – the candidate will be selected based on shortlisting/ assessment tests and virtual/ telephonic interviews. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via a registered mobile number or email ID.
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